If you have a question or want to make a complaint about an employment agency, you should contact the Pay and Work Rights Helpline:
Fill in the Pay and Work Rights Enquiry Form on Directgov
Call the Pay and Work Rights Helpline on 0800 917 2368
The Employment Agency Standards inspectorate (EAS) works with agencies, employers, and workers to ensure compliance with employment rights, particularly for vulnerable agency workers.
Employment rights and advice in languages other than English
The Equality and Human Rights Commission (EHRC) have a range of information and mini guides for employers to help them operate inclusive workplaces.
Citizens Advice Bureaux offer free advice and information to both UK citizens and foreign nationals.
They have some specific guides for migrants: Migrant workers - Adviceguide from Citizens Advice
Business in the Community have undertaken work around the responsible role for business in employing migrant workers including producing a voluntary code of conduct.
The Trades Union Congress (TUC) have a dedicated section for migrant workers as part of its WorkSmart project. Useful information for migrant workers is provided in a variety of languages.
The Unite union has a comprehensive website specifically for migrant workers and those who employ them. In the resources section are some useful multi-lingual Life Guides for migrant workers.
The London Strategic Migration Partnership is a programme developed by the Office of the Mayor of London
Unite - Hotel Workers is a trade union dedicated to those employed in the hotel industry.
The British Hospitality Association is the leading organisation in the hospitality industry, representing hotels, restaurants and food service providers.
The Dhaka Principles for Migration with Dignity are a set of human rights based principles to enhance respect for the rights of migrant workers.
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